Windows will automatically complete the shutdown process.ġ2. Now press and hold the POWER ON/OFF button on your PC until Windows 7 starts the shutdown procedure. Your screen will now go black except for the TASK MANAGER and your background image. A second window will then pop-up, click on END PROCESS once more to end it.ĩ. In the TASK MANAGER window under the PROCESSES TAB, find EXPLORER.EXE and terminate the process by selecting it and clicking on END PROCESS. Start the TASK MANAGER by pressing and holding the CTRL+ALT+DEL buttons.Ĩ.
(Step Five, from the main fix listed above, did not work for me. The process will open a window and automatically complete the process.Ħ. Open RUN again and type GPUPDATE /FORCE and press ENTER. Click OK and then close the LOCAL GROUP POLICY EDITOR window.ĥ. In the window that pops up, set the option button to ENABLED. USER ACCOUNT CONTROL: RUN ALL ADMINISTRATORS IN ADMIN APPROVAL MODEĤ. Then, in the right panel of the SECURITY OPTIONS folder, scroll down the list until you find: Under COMPUTER CONFIGURATION in the left panel, open the following folders one by one: Just click on OK to close the error window.)ģ. (My PC encountered an error while parsing - which I ignored. Open the RUN dialog by pressing WINDOWS+R. However, happily, I was able to get it to work after I made a few changes to it. I tried both the main fix listed above and the Adobe fix, but neither worked for me. Update 2/8/20: Added statement from Microsoft and information about Adobe services. “We are aware of some Windows 7 customers reporting that they are unable to shut down without first logging off and are actively investigating”, a Microsoft spokesperson told BleepingComputer.
Other reports say ( 1, 2) that the affected Windows 7 devices can be shut down or restarted by hitting CTL+ALT+DEL and clicking the red icon in the lower right-hand corner of the screen.īleepingComputer asked a Microsoft spokesperson for comment and was told that they are investigating the issue. This isn't a solution tho, just a workaround." "I had to create another admin account, log into it and then log back to my default admin account which enabled me to normally shut down/restart the system. I deleted Admin profile, re-created it, migrated profiles but every attempt has been unsuccessful so far," one Reddit user said. "I had the same thing happen to my genuine Windows 7 OS last night. Workarounds are also availableįor users who find that the above doesn't work, the following workaround can be used to bypass the error temporarily. BleepingComputer has not been able to reproduce this issue on a Windows 7 PC with Adobe products installed and can not confirm if disabling the services will fix the issue.
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